Q: What should I expect during my first visit?
A: Your provider will review your medical and psychiatric history, current medications, and treatment goals; medication may or may not be prescribed during the initial visit. Plan for up to 60 minutes for the intake visit.
Q: How often will I need appointments?
A: Follow-up frequency varies by treatment plan and medication type. Most patients are seen every 3–12 weeks.
Q: Who can be seen at Belle Mente?
A: We provide care for adolescents aged 17+ and adults. Our focus is psychiatric medication management, with integrative support as appropriate.
Q: Do you accept insurance?
A: We accept select insurance plans. Self-pay and pre-paid packages are available; a superbill can be provided for reimbursement. Please contact us for specifics.
Q: What do I need for a telehealth appointment?
A: A reliable internet connection, a camera-enabled device, and a private space are required. You must be located in a state where Belle Mente is licensed (Oregon) at the time of your visit.
Q: How can I reach my provider between visits?
A: Non-urgent messages should be sent through the patient portal. Providers typically respond within 1–2 business days. You may also call the main office for more immediate, non-urgent requests.
Q: Do you prescribe controlled medications?
A: Yes, some treatment plans may include the use of controlled substances and require closer monitoring, including periodic in-person or telehealth visits, drug screenings, and lab work.
Q: How do I request a medication refill?
A: Refills should be requested through our patient portal. Controlled medications may require an in-person or telehealth follow-up prior to refill. Lost or stolen medications will not be replaced. Refill requests greater than 90 days past your last appointment date may require a completed visit prior to being filled.
Q: Can you provide guidance on supplements or natural treatments?
A: Yes, your provider may provide guidance on supplemental alternatives. These may include over the counter recommendations that may not be approved by the FDA. Belle’s Apothecary offerings include evidence-based supplements and lifestyle supportive information. These are optional and complementary to your treatment plan; results and outcomes may vary.
Q: What if my pharmacy is out of stock or I want to transfer my prescription?
A: Contact our office with your pharmacy details. We can send prescriptions to any licensed pharmacy in Oregon.
Q: Do I need labs or a urine analysis?
A: Some medications require periodic labs or drug testing. You will receive instructions and orders electronically. Labs can be completed at a facility of your choice.
Q: What happens if I miss or need to reschedule an appointment?
A: Please notify us at least 24 hours in advance to avoid a late cancellation fee. Rescheduling is subject to availability.
Q: Can you complete ESA letters, FMLA forms, or other paperwork?
A: Yes. Please submit requests through the portal. Some forms may require an appointment or additional fees.
Q: Do you accept referrals?
A: No referral is required to schedule an appointment. If your insurance requires a referral, you may need to obtain one from your primary care provider which may then be emailed to admin@bellemente.com
Q: How do I request my records?
A: Submit a records request via the patient portal. Records can be sent to another provider with your signed authorization.